I was not at the top of my game this week. I don’t really know why. Yes, it was has been a busy week, but that’s usually not an issue. I’m working on a few different projects, all in different phases, and different level of engagement. That made for some comedic moments, but again, I don’t think that was the reason for overwhelming sense of chaos.
And unfortunately, I did demonstrate my sense of chaos very publicly amongst my peers. Thankfully, it wasn’t so much evident to the customer teams I worked with, but it was clear to the internal teams I engage with.
On Wednesday, I expressed an extreme sense of frustration being adamant and forceful about pursuing an open issue that I felt was being brushed under the rug and told “that’s not an issue.” I was sure I was right. I compiled the “facts” and sent an email trying to communicate the necessary details so we could get it resolved. I coordinated a meeting about the issue on Friday, the earliest time I could get the right people on the call.
In the meantime, I did other work. On Friday, i get online and start checking different things. And on 3 different issues, I was told it was resolved but when I checked it I wasn’t seeing the resolution. The call comes around and we get on it and it was clear that I was a bit crazy. One of the attendees was able to explain what I was seeing, and clearly demonstrate that it wasn’t an issue for the customer. Not just on the issue from Wednesday, but also my other issues. At that point, I said was done and clearly needed to take the rest of the day off. I did go ahead and send an email to some of the team members thanking them for their patience and apologizing for wasting their time.
Ultimately, I probably wasn’t wrong for pursuing a customer issue that wasn’t getting the proper attention. But I wasn’t as respectful as I should have been in my behavior towards my fellow team members. I can say tomorrow starts another week, and it will be better. I can’t dwell on the mistake I made yesterday.